New for January 2019
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Welcome to our update of features recently added to the product, and those we plan to release in the coming weeks.
Qwil is now the chat platform of choice for almost 20 organisations, and the number of users grows daily.
Please feel free to communicate these updates with your staff, clients and partners.
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Android App
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The much anticipated Qwil Android app is finally here. It is available on the
Google
Play Store
from the 31st of January 2019. As with our iOS app, we employ the same simple and secure device setup and
login processes for users to follow.
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Chat Export
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Staff users can now export their chats (including attachments), and load them onto your other
corporate systems (e.g. CRM). Using our web app, a user can extract a full PDF transcript of each chat, as well as download a ZIP
file that includes all attachments sent in the chat.
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Message History
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Chat participants can now view message history from the web app. The details show when a chat or
attachment was (1) sent, (2) read by each participant, and (3) delivered to each participant who has not yet read the message. This
feature will be coming to our mobile apps soon.
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Chat Review and Audit
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A new user permission can be granted to your compliance staff, allowing them to search ANY chat across
your organisation. Chats can be searched using keywords and results can be filtered by senders, and date/time parameters. Once located, a
PDF copy can be viewed and downloaded, along with all the associated attachments.
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API Integration Framework
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Our integration framework is also scheduled for release. Authorised users can now generate secure API
keys that provide access to our APIs. Our first available endpoint enables you to securely extract all chat data from a specified
date to transform and load into your enterprise platforms. Stay tuned for more integration API endpoints being added in the coming
months.
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Enhanced Attachment Security
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In addition to the extensive security features already included, administrators
can now control allowable attachment types via a custom whitelist, and prevent users sending encrypted or password protected files in
chats.
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User and Group File Upload
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You can now upload your group and user information using a standard CSV file format.
This allows you to pre-populate data ahead of sending invitations to staff and/or clients in line with your user provisioning
approach.
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Customer Success Library
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Our secure
customer success site
is now live. This site not only
contains our detailed product manuals and training guides, but includes implementation tools and sample deliverables to help you
quickly and easily get Qwil up and running. If you require a login, please
contact
us
.
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